Frequently asked questions
Everything you need to know before activating your protection.
Is it legal to have my data deleted?
Yes. GDPR Article 17 (the “right to erasure”) entitles you to demand deletion of your personal data from any company. Effacia acts as your representative to exercise that right.
What exactly is GDPR Article 17?
It's the provision of the General Data Protection Regulation that requires any organisation to erase your personal data on request, subject to narrow exceptions. Non-compliance carries fines of up to €20M or 4% of global revenue.
How quickly is my data deleted?
We file your requests within 24h. Recipients are legally required to respond within 30 days. Most deletions are confirmed within that window; we systematically chase the stragglers.
Why do brokers re-add my data?
Because they collect continuously from new sources (breaches, directories, commercial partners). In practice, a deleted profile reappears within ~90 days. That's why we re-file every request automatically, every cycle.
What information do you need?
Your email address for the scan. For erasure requests, the strict minimum needed to identify you with brokers (name, email, country). We never ask for more than the procedure requires.
Is the scan really free?
Yes. The scan is free, requires no card, and shows you what's circulating: sources, dates, data types. Then you decide, with full knowledge of the facts.
Do you store or resell my data?
No. Your address is never stored in plain text, never resold, never used for anything but the service. Our only business model is your subscription, hosted in Switzerland, under the nFADP.
How do I cancel my subscription?
In two clicks, from any email we send you, or by writing to support@effacia.com. During the 7-day trial, cancelling costs nothing: no charge happens before the trial ends.
How does the 60-day guarantee work?
If you're not convinced within 60 days of your first charge, one email is enough: full refund, no questions asked.
What does the Family plan include?
Complete protection for up to 5 people, with separate dashboards per member and protection for minors' profiles.
What happens if a broker refuses?
We follow up with a formal notice based on Article 17. If refusal persists, we document the case for a complaint to the competent authority (for example the CNIL in France).
Do you cover brokers outside the EU?
Our coverage focuses on brokers active in the EU, UK and Swiss markets, including companies established outside the EU but subject to the GDPR when they process European residents' data.